Location: Mombasa URL: http://www.charleston.co.ke Description: Key Account Manager at FCM Charlestone Travel in Mombasa – Kenya Jobs, Careers and Vacancies KEY ACCOUNTS MANAGER Summary Charleston Travel Ltd is seeking a Key Account Manager to do sales and marketing of air ticketing and travel management services to generate maximum revenues, expand market share and achieve company’s profitability targets, while providing outstanding service to customers and ensuring customer escalations and complaints are dealt with efficiently and conclusively. Duties & Responsibilities i) Sales & Marketing Duties Responding to various tender requests from a variety of sources with regards to Air ticketing and Travel Management services; Follow up on sales leads, call on clients and solicit business; Planning and managing direct marketing campaigns; Building and maintaining relationships with existing customers through regular review visits and constant communications; Acting as a contact between the company and its existing and potential markets; Gathering market and customer intelligence; Advising on forthcoming product developments and discussing special promotions; Gaining a clear understanding of customers’ businesses and requirements to enable accurate audience and presentation targets; Gaining a clear understanding of the products, market environment and benefits related information; Reviewing own sales performance – ensuring sales targets are met; Assist in various branding initiatives for the company including corporate branding; Marketing support activities & other collaborative duties with the Tours Department; Preparation of marketing presentations to corporates as need arises; Maintenance of databases and database usage; ii) Customer Relationship Management Duties Providing help and advice to customers using the organization’s products or services Communicating courteously with customers by telephone, email, letter and face to face Handling face-to-face enquiries from customers Reviewing customer surveys and sending reports Investigating and solving customers’ problems Handling customer complaints or any major incidents Keeping accurate records of discussions or correspondence with customers Analyzing statistics or other data to determine the level of customer service provided Visiting customers to provide a one-to-one service; Developing feedback or complaints procedures for customers to use Develop long-term customer relationships and achieve customer satisfaction goals. Requirements The successful candidate will have: Business or marketing-related degree; At least 3 years progressive working experience in sales & marketing; Experience in product launches and branding; Customer care skills; Excellent communication skills both oral and written and ability to communicate well with people of all levels; Must be self-driven and able to meet deadlines; High level of professionalism, enthusiasm, and a “can do” attitude; Works with minimal supervision and stress tolerant; Persuasiveness, innovation and judgment Added advantage to those experienced in sales & marketing and business development in the Travel Industry.