Location: Nairobi Description: Global Account Manager at Safaricom in Nairobi – Kenya Jobs, Careers and Vacancies GLOBAL ACCOUNT MANAGER – REF : EBUVGEA _GAM__NOV _2012 Role purpose; Reporting to the Head of Outbound, the job holder will manage the global customer relationship for between 1 and 4 Vodafone Multinational customer accounts across Vodafone operating companies, affiliates and partners and drive profitable revenue contribution, customer satisfaction and increased market share from integrated product, service and mobile solution offerings. Key responsibilities will be; Strategic management of Vodafone Global Enterprise accounts and delivery of profitable, long term business of those accounts to Vodafone Establishment of strong service relationships with customers, suppliers and third parties and leveraging those relationships to ensure maximum financial return from Vodafone customers; Delivery of all financial targets including revenue, connections for voice and data, market share and net margin contribution; Establishment of appropriate relationships with Vodafone customers and leveraging those relationships to win new business; Leadership of global customer relationships through matrix management of National Account Managers and across the Vodafone Global Enterprise value chain; Working collaboratively to ensure delivery of all agreed service requirements for nominated accounts; Providing guided input to decisions on new propositions, product mix and services for customers Responsibility for content of proposals submitted to customers, both in response to requests for proposal ( RFP ) and proactively (unsolicited). The ideal candidate should possess the following skills & competencies; Bachelor Degree in Economics, Commerce, Business Management/Service management/Engineering or IT; At least 8 years’ experience in Sales & service Management/Business Development, 2 years of which should be in a Global Enterprise environment with a multinational company; Must have P&L experience Track record of global accounts/enterprise solution selling At least 5 years working experience in a global account management role; Experience working in a multi-cultural environment; Deep knowledge of mobile data application development and operations, technical sales background preferable; Experience in complex change management and operating in a matrix, fast moving and technical environment.